We want you to be happy with your order. While we don’t offer refunds or exchanges unless there’s a problem with the product, we’ll always make it right if something goes wrong.

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Damaged Items

If your order arrives damaged, we’ll gladly replace it. Please take a photo of the damaged item — it helps our packing team improve how we wrap and send our products. To report the issue, contact us at orders@capecup.co.za, use the live chat on our website, or call us on (+27) 086 199 9313 within 7 days of receiving your order.

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Defective Products

If any product is found to be defective, you’re welcome to return it for an exchange or full refund within 7 days of delivery. Just get in touch and we’ll take care of the rest.

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Biodegradable Products

Because biodegradable products are heat-sensitive and their storage conditions are out of our control once they leave our warehouse, they cannot be returned or refunded.

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Unsealed Items

Due to Food Safety Regulations, we’re unable to accept returns of any unsealed items unless the product is defective.